Privacy Policy

1. Introduction

Ozibus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform and services.

Please read this policy carefully. By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Contact information (name, email address, phone number)
• Account credentials
• Billing information
• Company information

2.2 Usage Information

We automatically collect information about your interaction with our services, including:

• Log data (IP address, browser type, pages visited)
• Usage metrics (API calls, message volume, feature usage)
• Device information

2.3 Customer Content

When you use our communication services, we process content you send through our platform, such as:

• Message content (SMS, email, chat)
• Recipient information
• Media files

3. How We Use Your Information

We use the information we collect for the following purposes:

4. Information Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing
• Cloud hosting
• Customer support
• Analytics

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

4.3 Business Transfers

In connection with any merger, sale of company assets, or acquisition, your information may be transferred to the new entity.

4.4 Aggregated Data

We may share aggregated, anonymized data that does not identify you personally.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

We typically retain:

• Account information: Until account deletion
• Billing records: 7 years for tax purposes
• Usage data: 2 years for analytics
• Message content: As specified in your account settings

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information in the "Contact Us" section.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• EU Standard Contractual Clauses
• Adequacy decisions
• Other legally approved mechanisms

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@ozibus.com
Address: 123 Business Ave, Suite 100, San Francisco, CA 94105
Data Protection Officer: dpo@ozibus.com