The role
Help clients launch and operate Ozibus across messaging, scheduling, chat, verification, and account workflows.
- Guide new clients through account setup, product fit, and first launch.
- Support client teams using chat widgets, booking flows, and messaging services.
- Document recurring questions and feed product insights back to the team.
- Monitor account health and coordinate proactive service recovery.
What you will work on
The work spans production systems, API quality, and the operating surfaces clients use every day.
- Onboarding
- Support
- Training
- Retention
What we value
We care about calm execution, clean ownership, and systems that are easy to operate after launch.
- Experience in SaaS support, customer success, or implementation.
- Excellent written communication and customer empathy.
- Comfort explaining technical concepts to non-technical teams.
- Organized approach to follow-up, documentation, and issue ownership.
Ready to build with us?
Send your application and share the systems you have shipped, operated, or improved.
Apply for this role