This document forms part of the Ozibus Public Website Legal Centre. It should be read together with other policies that apply to the services and channels you use.
This Policy applies to Ozibus pay-as-you-go usage, customer top-ups, the Ozibus Account Balance, promotional credits, Stripe-processed payments, sales-assisted funding and other paid Services unless a written enterprise agreement states otherwise.
11.1 Pay-as-you-go billing
Ozibus operates on a prepaid, pay-as-you-go basis without automatic recurring billing for the standard service. Customers add funds to their Ozibus Account Balance and applicable charges for SMS, email, WhatsApp, API usage and other billable Ozibus Services are deducted from the available Ozibus Account Balance as those Services are used.
11.2 Minimum top-up and self-service funding
The minimum standard top-up is A$20 per transaction. Standard self-service top-ups may be made from A$20 up to A$9,999.99, subject to payment-method, account, fraud, security, operational or compliance limits displayed by Ozibus. Ozibus may vary or impose top-up or account-balance limits where reasonably necessary for risk, payment, security, regulatory or operational purposes.
11.3 Funding of A$10,000 or more
A customer wishing to add A$10,000 or more in a single funding transaction must contact Ozibus Sales. Ozibus may perform reasonable business, account, fraud or payment checks and provide an invoice and approved payment instructions. Large funding transactions are to be processed or reconciled through Stripe using an approved Stripe-enabled bank transfer, bank-payment or other payment method made available for the transaction. The Ozibus Account Balance will ordinarily be credited only after Ozibus has confirmation that the payment has been successfully received and is not subject to an unresolved hold or reversal.
11.4 Stripe payment processing
All standard Ozibus customer billing, self-service top-ups and sales-assisted funding payments are processed or reconciled through Stripe. Stripe may collect and process payment credentials, billing details, transaction information, fraud and risk signals and other information necessary to process, authenticate, reconcile, refund or dispute a payment. Where Stripe collects payment credentials directly, those credentials are handled under Stripe's applicable terms and privacy practices. Use of Stripe does not make Stripe the supplier of the Ozibus Services purchased with the Ozibus Account Balance.
11.5 Ozibus Account Balance - permitted use and restrictions
The Ozibus Account Balance is a prepaid service balance for use only against eligible products and Services supplied by Ozibus. It is not a bank account, deposit account, savings product, investment product or general-purpose payment account. An Ozibus Account Balance cannot be transferred from one customer to another, cannot be used to pay third-party merchants, cannot be withdrawn as cash, and does not earn interest. Ozibus does not issue customers a general-purpose payment card or permit the balance to be used for unrelated third-party purchases. A refund that Ozibus is required by law to provide, or expressly approves under this Policy, is not a cash-withdrawal feature and may be returned to the original payment method or another lawful method selected by Ozibus.
11.6 First-time user Promotional Email Credit
A first-time Ozibus customer receives A$5 in Promotional Email Credit for eligible Ozibus email services for a seven-day trial period starting from account activation. The Promotional Email Credit is separate from the purchased Ozibus Account Balance, may be used only for eligible email sending charges, has no cash value, does not earn interest, cannot be transferred or withdrawn, and is not refundable. Any unused Promotional Email Credit expires automatically at the end of the seven-day trial period. The offer is limited to one first-time promotional allocation per genuine new customer or business and Ozibus may withhold, suspend or revoke promotional credit where it reasonably suspects duplicate-account creation, fraud or promotional abuse.
11.7 Usage measurement and deduction
Ozibus records usage through its platform and upstream provider events. Eligible charges are deducted from the relevant Promotional Email Credit or Ozibus Account Balance according to the applicable product and pricing rules. Charges may be incurred for attempted or accepted delivery by an upstream provider even where a recipient does not ultimately read, open or receive the communication. Where both Promotional Email Credit and purchased Ozibus Account Balance are eligible for the same email charge during the trial period, Ozibus may apply the Promotional Email Credit first.
11.8 Insufficient balance, failed payments, reversals and chargebacks
Ozibus may decline, suspend or delay billable Services when the available Ozibus Account Balance is insufficient. If a top-up payment fails, is reversed, refunded, disputed or charged back, Ozibus may reverse the corresponding account credit, adjust the Ozibus Account Balance, recover amounts already consumed, restrict further paid usage, or suspend the affected account while the payment issue is investigated. Ozibus may take immediate action where reasonably necessary to prevent fraud, abuse or material financial exposure.
11.9 Refunds
Purchased Ozibus Account Balance, consumed usage and third-party carrier, email, WhatsApp/Meta or provider charges are generally non-refundable except where Ozibus expressly agrees otherwise or a refund or other remedy is required by applicable law. Promotional Email Credit is not refundable. Where Ozibus approves or is required to make a refund, Ozibus may return the applicable amount to the original payment method or another lawful payment method. Nothing in this Policy excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded under the Australian Consumer Law.
11.10 Billing disputes and price changes
Customers should report a billing concern promptly with enough detail for investigation. Ozibus may review its own usage records together with Stripe and upstream-provider records. Ozibus may change pricing prospectively. Usage rates that depend on carriers, email providers, Meta/WhatsApp or other third parties may change when upstream pricing changes, subject to applicable law and any written enterprise commitment. A pricing change does not create an automatic recurring charge.